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Terms and Conditions

Privacy Policy – Split Vibes

1. General Information

Split Vibes j.d.o.o. (hereinafter: "Split Vibes", "we", "us") is committed to protecting your privacy and personal data in accordance with the laws of the Republic of Croatia and the General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy explains how we collect, use, process, and protect your personal data when you use our website www.splitvibes.com, digital guides, applications, or any other services we offer.

2. Who We Are

Split Vibes j.d.o.o.
Address: Vukovarska 31, Seget Vranjica 21220
OIB (VAT ID): 98349523004
Contact: [info@splitvibes.com]

3. What Data We Collect

We may collect the following categories of personal data:

Full name
Email address
Phone number
Location data (via IP address or GPS if permitted)
Booking and service usage details
Purchase history (digital products)
Feedback and reviews
Preference data (for personalized experiences)

4. How We Collect Data

We collect data in the following ways:

When you contact us directly via contact forms, email or phone
When you use our services (e.g., booking rides, purchasing digital guides)
Automatically through cookies and analytics tools

5. Why We Collect Data

We use your personal data strictly for the following purposes:

To provide and deliver our services (e.g., taxi transport, digital guide downloads)
To communicate with you (e.g., booking confirmations, customer support)
To send promotional content (with your consent)
To improve user experience and analyze website traffic
To meet legal obligations

6. Sharing Data

We do not sell or share your personal data with third parties, except when:

it is necessary to fulfill the service (e.g., collaborating drivers or digital platforms)
we are legally obliged to do so (e.g., tax authorities)

7. Your Rights

As a user, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Restrict data processing
Data portability
Object to processing
Withdraw consent at any time

To exercise your rights, please contact us at: [info@splitvibes.com]

8. Cookies

Our website uses cookies to enhance functionality and analyze traffic. For more details, please read our [Cookie Policy].

9. Data Security

We apply technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. Changes to the Privacy Policy

Split Vibes reserves the right to update this Privacy Policy at any time. All changes will be published on our website.

11. Contact

If you have any questions about our privacy practices, feel free to contact us:
📧 info@splitvibes.com

Return and Refund Policy

1. General Provisions

This Return and Refund Policy applies to all services and products offered by Split Vibes j.d.o.o. via the website www.splitvibes.com, including but not limited to:

Taxi and transport services
Digital guides (PDFs, audio, video)
Subscriptions and online memberships
Digital souvenirs and products
Gift cards and personalized tour packages

By purchasing or booking our services, you acknowledge and agree to the terms of this Policy in full.

2. Refunds for Digital Products

In accordance with Article 86(3) of the Croatian Consumer Protection Act (NN 19/22), the consumer does not have the right to unilaterally terminate a contract for the purchase of digital content if the delivery has started with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

➡️ Therefore, refunds are not possible for digital products (guides, audio tracks, online content, e-books, etc.) that have been downloaded or accessed by the user.

3. Refunds for Physical Products (if applicable)

If physical products are introduced (e.g. merchandise, gift boxes), the customer will have the right to return items within 14 days of receipt, provided that the product is:

unused
undamaged
returned in its original packaging

Customized or personalized products are non-refundable.

Return shipping costs are covered by the customer unless the product was faulty or incorrectly delivered.

4. Taxi Service Cancellation

You may cancel your booked ride as follows:

More than 6 hours in advance – full refund
Less than 6 hours in advance – 50% refund
No-show (no cancellation) – no refund

If we cancel the ride due to technical issues or force majeure, we will offer:

a replacement service at a later time
or a full refund

5. Complaints and Service Issues

If you believe the service or product did not meet the expected standard, please contact us within 48 hours of use or download via:

📧 info@splitvibes.com
📞 [INSERT PHONE NUMBER]

We will process your complaint as quickly as possible, and no later than 15 days from receipt.

6. Refund Method

If a refund is approved, it will be issued via the same payment method used by the customer, unless otherwise agreed.

7. Right to Modify the Policy

Split Vibes reserves the right to amend this Return and Refund Policy at any time without prior notice. The updated version will take effect upon being published on our website.

📌 Note

We recommend contacting us prior to any purchase if you have any questions. Our goal is to provide transparency and an excellent customer experience.